Shipping & Returns
- Shipping rates vary depending upon weight of product.
- FREE local pickup is available (in Butte).
- Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can’t guarantee an exchange will be possible.
- Exchanges must be made within 20 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- We do not provide free return shipping.
- If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
- Feel free to ship your orders back with the carrier of your choice.
- Include the original packing slip or your name and email address (one used to place order) in the return.ale items (if applicable)
- Only regular priced items may be credited, unfortunately sale items cannot be refunded or exchanged.
- Returns will be issued refunds in the form of a Gift Card.
- All Sale Items are Final. No Returns on Sale Items. The term “Final Sale” means an item can not be returned or exchanged.
- Returns must be in original, unused, unworn condition with no defects, no stains, no Pet Hair, no smells or signs that the item has been worn or used, with all tags attached and all package slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 20 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order return merchandise.
- For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer.
- Shipping charges are not refundable. We are not responsible for returned shipping costs.
Returns - Defects/Damaged Items:
- Upon receipt, please inspect your order immediately.
- Please inspect your items within 3 days of receiving your delivery for defects and issues.
- All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for longer period, removed tags, washed or worn it.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift card to the gift giver.
Shipping of Returns/Exchanges:
- To return your product, you should mail your product to: Mirror Mirror Family Boutique, 2400 Amherst Ave, Butte MT 59701, United States
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To initiate an exchange or return, please contact us on the form below: